— Austin Kreinz, CEO & Co-founder
Business Challenge
Atomix is a tech-led, high-touch fulfillment for high-growth brands. There are several reasons why customers choose to Atomix, like guaranteed inventory accuracy, easy connection to omnichannel strategies, and committed customer success. One area customers require similar excellence is around shipping, and Atomix was looking for new ways to meet those customer demands.
- Speed / Cost Trade Offs — Expedited shipping is becoming an expectation, so Atomix sought to provide a compelling offering while still offering competitive pricing. To do that, Atomix needed more than just a rate—they needed fully-loaded costs that factored in all surcharges, fees, and transit considerations during rate shopping.
- On-Time-Delivery — Delivery date accuracy is paramount to customer experience but transit times can be volatile, so Atomix looked for new ways to improve the accuracy of hitting delivery dates.
- Customization — Different customers have different needs, so Atomix needed a way to ensure fine-grained configurations could be deployed across customers, origins, carriers, and rules.
- Carrier Network — The breadth of carriers can be big, which meant Atomix needed a partner that can provide quick implementation of new carriers for customers.
- Scaling Customers — And to make it all hum, integrated client onboarding and easy ongoing management allows shipping operations to follow suite. Atomix couldn’t let shipping configuration slowdown high-touch customer service.
Solution
Atomix turned to Shipium to help elevate their shipping operations to meet customer demand. The team prioritized a modern tech partner who fit with Atomix’s leading tech-forward and customer-centric fulfillment platform. The partner needed to be modern, performant, easy to use, and look to the future with actionable AI solutions.
Atomix was able to meet those business challenges, and three key benefits emerged:
AI + ML Powered Transit Times — By using ML to accurately get delivery estimations, Atomix dialed in more dynamic decision making that led to optimized carrier selection and improved on-time-delivery.
More Than Just A Rate — By virtualizing rates with Shipium, Atomix factors in a fully loaded rate comprising of all surcharges and fees. They now feel confident making decisions based on total costs, and allows them to guarantee the best service was selected. This has led to improved pricing for customers, and more efficient tie-out when managing shipping with customers.
Breadth of Carrier Network — Shipium’s pace of providing carriers has helped Atomix ensure they can meet both customer demands and maintain a strong, up-to-date carrier network. The ability to turn carriers on and off quickly has helped them more easily scale customers.
"Shipium’s sophisticated rating and carrier selection engine, paired with its seamless integration, has enabled our team to focus on optimizing the core of our operations—picking and packing. By offloading the complexity of shipping decisions, we’ve been able to double down on order accuracy and inventory precision, ultimately driving a better experience for our customers and partners."
— Andrew Weber, CTO & Co-founder, Atomix
