CE
Customer Experience
Shipment Tracking

All your tracking updates, in one place

Consolidate and standardize tracking updates across carriers to gain full visibility and provide transparency to customers.

Build trust

Proactively communicate tracking updates to provide customers with a more transparent shipping experience.

Reduce WISMO inquiries

Drastically reduce order-related support tickets to make it easy for customers to see the exact status of their orders.

Gain valuable data

Collect and analyze data on carrier-specific performance, delivery speed, on-time performance and more.
Solution Highlights

How Shipium provides visibility for you and your customers

Between event standardization, intuitive tracking management, and support for advanced analytics, Shipium gives operators the tools they need to collect and make use of tracking data.

Consolidate and manage tracking updates

Shipium connects to carrier APIs to retrieve and standardize tracking updates
Use webhooks to retrieve updates (push or pull integrations supported)
Retrieve individual status updates as-needed
Use a browser-based UI to look up shipment statuses and history

Aggregate critical performance data

Use carrier and service performance information to inform volume allocation and contract negotiation
Identify inefficient routes and suboptimal origin selection
Use predictive analytics to forecast future performance and costs
Platform Support

The platform built for modern operators.

Between event standardization, intuitive tracking management, and support for advanced analytics, Shipium gives operators the tools they need to collect and make use of tracking data.

Pre-Integrated Carrier Network

Carriers in Shipium’s network handle 99.2% of North American parcel shipments.
Support for national carriers, regional carriers, and same-day services
Trusted by leading carriers (ex. UPS-Ready premier partner, FedEx Compatible solutions provider)
Simple rate card upload and contract virtualization
No additional fees for implementing new carriers

Scalable Modern Infrastructure

Hosted on AWS, enterprise-grade availability and reliability
Autoscales horizontally and vertically
Full backup and disaster recovery capabilities
Complete customer experience support

Explore related customer experience solutions

Ready to simplify tracking?