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Most digital customer experience leaders already know that offering a competitive delivery promise is a proven way to increase cart conversion and average order value (AOV). But — it’s critical that your shipping operations teams can keep your promise at a reasonable cost for the business. Too often, digital experience teams and shipping ops teams are disconnected, especially when it comes to the sharing of important data that can inform a more accurate delivery promise.

The world of parcel shipping has changed dramatically in recent years. Network complexity and customer expectations are both higher than ever. Amazon Prime has raised the bar for performance across the board, to the point that today’s customers now expect fast, low-cost, transparent shipping options. In fact, this has become such a deeply ingrained preference that shipping is now the 2nd-greatest driver of ecommerce growth, behind only price.

This week Gartner just released their 2024 Market Guide for Multi-Carrier Parcel Management Solutions. The Market Guide provides an overview of market trends and industry vendors. Our platform was recognized with a focus on our product Carrier Selection which handles rate shopping, label management, shipping operations, and several other features covered in the guide.

We returned from three conferences in two weeks with an enthused perspective about the future of supply chain technology.

To truly modernize shipping operations and optimize for costs and performance, you need to look at all available data. This means both gaining leverage over your own data (historical transit times, carrier contracts & cost structures etc.) as well as considering outside data that impacts your network (weather patterns, unexpected carrier changes, macroeconomic factors like fuel prices.)

Big news to share: Shipium was recently given the 2023 UPS Ready Inspire Award.

Shipium had an incredible year because our customers had an incredible year. We measure our success based on the achievements and happiness of our customers, first and foremost. By that measure, the platform performed better than anyone could have hoped. Now that it’s January 2024, here is a breakdown of some interesting numbers, factoids, and stories about Shipium in 2023.

It’s that magical time of year again when most of us are preparing for the holidays, the new year with identifying new resolutions, and ensuring our best that we’re ready to start off the new year strong and prepared for whatever may come our way. Some are also preparing for holiday breaks yet only after situating what’s needed for the new year. Even with the most dedicated intentions, we can’t be completely prepared as we all learned from COVID-19. And that’s okay as we can’t control everything yet we can plan and implement preparations to help us do our best. In the shipping industry, the new year reminds us of contract rate renewals with new rates for shipments and surcharges. An opportunity to negotiate better rates for our businesses and build relationships that will allow us to partner well as we move through the new year together.

Nucleus Research is the leading independent supply chain research firm specializing in ROI analyses. Clients turn to Nucleus to square the value of solutions in the supply chain technology industry.