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With the bar for digital customer experience now higher than ever, retailers are increasingly focused on creating a competitive edge through faster, more transparent, lower-cost shipping. But without the right understanding of transit performance, it’s impossible to actually make promises you know you can keep — which leaves many shippers in the position of having to decide between optimizing for customer experience at the expense of margins, or vice-versa.

Parcel Forum 2024 was a great experience. The community has a positive outlook on the future and is eager for genuinely good ideas that will change their businesses.

Enterprise shippers who are thinking about how to reduce shipping costs face an increasingly uphill battle. Between the need for faster deliveries, fluctuating carrier costs, and unprecedented network complexity, keeping costs down is much easier said than done.

Shipium saw so much incredible evolution over the last several months that sometimes it's tough to stop, take a breath, and observe the changes.

Really excited to share that for the second time, Shipium has been named to the Will Reed's Top 100 list.

Packaging is a critical aspect of your fulfillment process, impacting operational efficiency, profitability, and customer satisfaction. But getting packaging right is easier said than done — vast (and constantly growing) product catalogs, disparate systems, and massive scale all make it difficult to optimize.

Last Thursday, Pitney Bowes announced that its ecommerce logistics unit will be shutting down, which means that shippers who rely on its parcel delivery services will need to make major operational adjustments in the coming weeks.

Most digital customer experience leaders already know that offering a competitive delivery promise is a proven way to increase cart conversion and average order value (AOV). But — it’s critical that your shipping operations teams can keep your promise at a reasonable cost for the business. Too often, digital experience teams and shipping ops teams are disconnected, especially when it comes to the sharing of important data that can inform a more accurate delivery promise.

The world of parcel shipping has changed dramatically in recent years. Network complexity and customer expectations are both higher than ever. Amazon Prime has raised the bar for performance across the board, to the point that today’s customers now expect fast, low-cost, transparent shipping options. In fact, this has become such a deeply ingrained preference that shipping is now the 2nd-greatest driver of ecommerce growth, behind only price.

This week Gartner just released their 2024 Market Guide for Multi-Carrier Parcel Management Solutions. The Market Guide provides an overview of market trends and industry vendors. Our platform was recognized with a focus on our product Carrier Selection which handles rate shopping, label management, shipping operations, and several other features covered in the guide.